Order Entry Specialist

Location: 
Fayetteville, Tennessee or Brentwood, Tennessee
Position summary: 

This position will be responsible for effectively entering all customer orders received into the company’s online order entry system. The ideal candidate for this position will be a self-starter, detailed orientated, proficient with data entry skills, and comfortable with Microsoft Word and Excel. We are looking for a motivated individual who is passionate about customer service and eager to support our sales team with its day-to-day responsibilities. 

Job responsibilites: 
  • Process and maintain customer orders received via telephone, fax and e-mail into the company’s online order entry system
  • Effectively communicate the appropriate answer on all customer service inquiries
  • Set up new customer accounts and maintain files, as necessary
  • Work closely with Factory to resolve any/all Proof of Delivery requests.
  • process customer material returns to insure proper credit/exchange is handled
  • Perform general administrative duties (i.e., filing, mailing/e-mailing invoices and credit memos to customers, etc.)
  • Support Sales and Marketing functions
  • Other responsibilities as assigned by Vice President of Sales
Position requirements: 
  • High school diploma required, Bachelors preferred
  • Prior experience minimum 1 year in Customer Service and/or Sales related field
  • Excellent keyboarding skills, strong PC experience in Word/Excel and ability to quickly learn in house order management system
  • Good follow-up and follow-through techniques
  • Ability to handle multiple tasks
  • Excellent verbal and written communication skills
  • Team player with effective interpersonal skills and customer focused attitude
  • Self-motivated individual willing to see all assignments to completion

Equal Opportunity Employer